Last updated: April 6, 2026
This Privacy Policy explains how RetreatScope (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit retreatscope.com (the “Site”) or use our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Who We Are
RetreatScope is operated by Jesús Canelo, an individual sole operator. For any privacy-related questions or requests, you can contact us at [email protected].
2. Information We Collect
We collect the following types of information:
2.1 Information you provide directly
- Account information (if you register): name, email address, password, and optionally a profile photo and bio.
- Listing information (if you submit a retreat): business name, address, phone number, website, photos, descriptions, pricing, and contact email.
- Reviews and ratings you post about retreats.
- Communications: messages you send us through contact forms or email.
2.2 Information collected automatically
- Usage data: pages visited, time spent on the Site, links clicked, search queries, and referring URLs.
- Device and technical data: IP address, browser type, operating system, device type, screen resolution, and language preferences.
- Cookies and similar technologies: see Section 7 below.
2.3 Information from third parties
If you sign in or interact with our Site through a third-party service (such as Google or Facebook), we may receive information from that service in accordance with their privacy policies and your privacy settings on those platforms.
3. How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve the Site and our services;
- Process and display retreat listings;
- Allow users to leave and read reviews;
- Respond to your inquiries, requests, and feedback;
- Send transactional emails (account confirmations, password resets, listing approvals);
- Send marketing communications, but only if you’ve opted in (you can unsubscribe at any time);
- Detect, prevent, and address fraud, abuse, and security issues;
- Comply with legal obligations and enforce our Terms & Conditions;
- Analyze usage patterns to improve user experience.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the following legal bases:
- Consent: when you opt in to marketing communications or accept non-essential cookies.
- Contract: when processing is necessary to provide services you’ve requested (e.g., creating an account, submitting a listing).
- Legitimate interests: to operate, secure, and improve our Site, prevent fraud, and analyze usage — provided your rights and freedoms don’t override these interests.
- Legal obligation: when required to comply with applicable laws.
5. How We Share Your Information
We do not sell your personal information. We only share data in the following limited circumstances:
- With retreat centers: if you contact a retreat through our platform, the relevant information (such as your name and message) is shared with that retreat.
- Service providers: we use trusted third-party providers (web hosting, email delivery, analytics, payment processing) who process data on our behalf and are bound by confidentiality obligations.
- Legal compliance: when required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.
- Business transfers: if RetreatScope is acquired, merged, or sold, your information may be transferred as part of that transaction. You will be notified.
6. International Data Transfers
RetreatScope is operated from Peru, and we use service providers in various countries, including the United States and the European Union. By using the Site, you consent to your information being transferred to and processed in countries that may have different data protection laws than your country of residence. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for international transfers.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience, analyze Site traffic, and serve relevant content. Cookies fall into four categories:
- Strictly necessary: required for the Site to function (e.g., login sessions). These cannot be disabled.
- Performance and analytics: help us understand how visitors use the Site (e.g., Google Analytics).
- Functional: remember your preferences (e.g., language).
- Marketing: used to deliver relevant ads. We only set these with your explicit consent.
You can manage cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect Site functionality.
8. Your Rights
Depending on your location, you have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Rectification: ask us to correct inaccurate or incomplete data.
- Erasure (“right to be forgotten”): request deletion of your personal data, subject to legal exceptions.
- Restriction: ask us to limit how we process your data.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: where processing is based on consent, you can withdraw it at any time.
- Lodge a complaint: with your local data protection authority.
California residents (CCPA): you have the right to know what personal information we collect, request deletion, and opt out of any sale of personal information. We do not sell personal information.
To exercise any of these rights, contact us at [email protected]. We’ll respond within 30 days.
9. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymize it.
10. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
11. Children’s Privacy
RetreatScope is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.
12. Third-Party Links
Our Site contains links to third-party websites (retreat center websites, payment processors, etc.). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we’ll notify you by updating the “Last updated” date at the top and, where appropriate, by email or a notice on the Site. Your continued use of the Site after changes are posted constitutes acceptance.
14. Contact Us
For questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:
Jesús Canelo — Operator of RetreatScope
Email: [email protected]
Website: retreatscope.com